Store Policy

  • Welcome to WorldWellness Medstore! Please review our store policies to ensure a smooth and satisfying shopping experience.

    1. Order Processing

    • Orders are processed Monday through Friday, excluding holidays.
    • Processing time may vary by product availability, typically 1–3 business days.
    • You will receive a confirmation email once your order has been placed.

    2. Shipping Policy

    Cut-Off Times:

    • Drop-Ship Orders: 3:00 PM
    • Bulk Orders: 1:00 PM

    Bulk Freight:

    • Free freight for orders over $350.
    • Orders under $350 incur actual freight + 15% up-charge.

    Drop-Ship Freight:

    • $6.95 flat fee per order for medical supplies.
    • Additional charges:
      $6.95 per case of food items (Boost, Ensure, etc.).
      $6.95 per case of incontinence products.
      $9.95 flat fee for lightweight DME (walkers, rollators, canes, commodes, crutches).
      $24.95 flat fee for wheelchairs.
    • If an order contains only one category (e.g., only wheelchairs), only that flat fee applies.

    Special Order Items:

    • Items marked “Ships directly from the manufacturer. Additional shipping charges may apply” require a custom freight quote.

    Delivery:

    • Most orders arrive within 1–2 business days.
    • If items are not in stock at the nearest Distribution Center, the system will ship from the next-nearest location.

    3. Returns & Exchanges

    • Returns are accepted within 30 days for unused, unopened items in original packaging.
    • Contact us via our Contact Form to initiate a return.
    • Refunds are processed after inspection.
    • Shipping fees are non-refundable, and return shipping is the customer’s responsibility.
    • Certain items (e.g., hygiene-sensitive medical supplies) are non-returnable and will be marked accordingly.

    4. Damaged or Defective Items

    • Notify us within 3 days of receipt if an item is damaged or defective.
    • We will arrange a replacement or issue a refund.
    • Proof of damage (photos/videos) may be required.

    5. Payment Options

    • We accept Visa, MasterCard, American Express, Google Pay, Apple Pay, and other secure payment methods.
    • Payment must be completed at checkout before order processing.

    6. Privacy & Security

    • Your privacy is important to us. We use industry-standard encryption to protect your information.
    • We will never share or sell your data without your consent.

    7. Bulk Orders

    • Businesses must be registered and approved before their first bulk order (approval may take up to 1 week).
    • Bulk pricing is available for eligible orders.
    • Customized pricing and shipping can be arranged.
    • Contact us via our Contact Form.

    8. Customer Support

    • Support is available Monday through Friday.
    • Contact us via our Contact Form.
    • We respond within 1–2 business days.

    9. Disclaimer

    • Product availability may change without notice.
    • Product descriptions and images are updated regularly, but may vary due to manufacturer changes.
    • By purchasing from WorldWellness Medstore, you agree to these policies.


    ✨ WorldWellness Medstore is committed to providing high-quality products, excellent customer service, and trusted support for your health and wellness journey.

    Thank you for choosing us!